Customer Help
MaterialTown team helps the customers to clear all the basic doubts before purchasing building materials on our platform.
Common purchase queries answered
Orders and Shipping
Depending on the material order, the time frame may change. Usually, it takes a minimum of 48 hours to deliver your order.
Click on My Account at the top of the page and fill in all the necessary details required.
Please call our sales team and let them know the change in your delivery location.
You don’t have to worry about tracking your order. Our sales team will update you about the whereabouts of your order from time to time.
We have all the payment options available with us. At Present, we are mainly focusing on COD option.
Yes, we do for the applicable materials. Not all building materials are dealt with GST.
Currently, our services are available only in Hyderabad. In the future, we may expand to other cities of Telangana.
Yes, if the material belongs to a single category. No, if you order materials of various categories and brands.
If you need to return or replace
Returns and Exchanges
First, we will visit your site and inspect the materials. If the material is of damage, then we will replace it within a few days.
No, It’s not possible. Because nothing can go wrong in delivering building materials as they are of huge quantities.
Kindly, contact our sales team and raise a request for a replacement.
Please call the number displayed on our website or connect with us through WhatsApp or fill in the contact form.
Please call our sales team before the initiation of your delivery process and help them with the correct address.
Yes, you can. But, we wish nothing should happen like that.
Yes, you can. We will try our best to get the product that you wish.
Yes, you can but it should happen before the initiation of your delivery process.